Service Request Ticket - # 52053

Service Request Ticket - # 52053

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Service Request Information

CONTACT	Name	Student, Student	Date	Oct 16, 2013 03:31 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20120248 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
	Serial No.	200SL703942	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:80:64:A0:FF:63

TECHS	Submitted by	Kyle Wreath	Contact	kwreath09@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 24, 2013 08:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 24, 2013 08:58 AM	ip address had changed. Cert error is now fixed	Add Attachment
Lori Burgeson	Oct 24, 2013 06:39 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 23, 2013 08:59 AM	Also, just assign the task back to me instead of UCS Tech on this one. Thanks!	Add Attachment
Lori Burgeson	Oct 23, 2013 08:59 AM	Task reassigned to Kyle Wreath.	Add Attachment
Lori Burgeson	Oct 23, 2013 08:59 AM	Kyle, I cant get to this wyse client. Is it turned on? Can you also let me know where in MNB 110 it is located (row from the whiteboard, side, and number toward the wall) so we can easily find it? Thanks!!!	Add Attachment
Katie Halvorson	Oct 21, 2013 03:50 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 21, 2013 03:50 PM	**This is an email** Sorry about the time it took me to get this for you but the IP address says : 192-168-62-225 -kyle	Add Attachment
Lori Burgeson	Oct 16, 2013 03:37 PM	Task reassigned to Kyle Wreath.	Add Attachment
Lori Burgeson	Oct 16, 2013 03:37 PM	Kyle: I need the ip address that the host is pulling, so if you click in the upper left hand corner then choose configuration, let me know what ip address it says in the box	Add Attachment
Kyle Wreath	Oct 16, 2013 03:31 PM	Contact Info: 00290916	Add Attachment Public
Kyle Wreath	Oct 16, 2013 03:31 PM	When computer turns on an error message appears and states that it failed to connect to the view connection server. It also says the supplied certificate is not routed in the devices local certificate store.	Add Attachment