Service Request Ticket - # 52065

Service Request Ticket - # 52065

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Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Oct 18, 2013 08:07 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091323 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53RYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro (ITC311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license
	Wired NIC	B8:AC:6F:83:FC:14

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 23, 2013 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 23, 2013 01:21 PM	Firefox was not allowing that particular version of java to run. Uninstalled and reinstalled latest java, seems to work now.	Add Attachment
Lexie Widmer	Oct 23, 2013 08:06 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Oct 23, 2013 08:06 AM	**This is an email** I am getting the Java message again when I try to open Banner through the Portal. Activate Java(TM) Platform SE 7 U. This plugin has security vulnerabilities. Sandy Quiring #20091323 Admin 306	Add Attachment
Craig Reno	Oct 22, 2013 09:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 22, 2013 09:11 AM	Helped them both get rid of the pop ups.	Add Attachment
Craig Reno	Oct 22, 2013 08:52 AM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Oct 22, 2013 08:15 AM	**This is an email** #20091326 - Kristi	Add Attachment
Katie Halvorson	Oct 22, 2013 08:07 AM	**This is an email** That fixed the Banner issue but I still have pop-ups that come up in IE & Firefox. Kristi Olsen also has problems with pop-ups on her machine. Can someone look at both of them? Thanks	Add Attachment
Katie Halvorson	Oct 22, 2013 08:07 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 22, 2013 08:07 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 22, 2013 08:07 AM	**This is an email** I'm getting an error message again when I try to open Banner. It says: Activate Java(TM) Platform SE 7 U. This plugin has security vulnerabilities. I can get into Banner by going to the Business Office site and logging in. I also am having problems with pop-ups in IE & Firefox. I set it to the medium security and am still getting them. #20091323 Admin 306 Thanks Sandy	Add Attachment
Dyl Karbia	Oct 18, 2013 08:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 18, 2013 08:40 AM	Check her office this morning and got the problem with banner resolve by uninstalling the current version of Java and re-installing java version 7 which supports Banner.	Add Attachment
Dyl Karbia	Oct 18, 2013 08:38 AM	Task reassigned to Dyl Karbia.	Add Attachment
Jennifer McCarroll	Oct 18, 2013 08:21 AM	Room: AD 306 Open availability	Add Attachment
Jennifer McCarroll	Oct 18, 2013 08:07 AM	**This is an email** When I try to log into Banner I get the following message. Should I update it? It says: Activate Java(TM) Platform SE7U. This plugin is vulnerable and should be updated. Check for updates	Add Attachment