Service Request Ticket

Service Request Information

CONTACT	Name	Compton, David	Date	Oct 18, 2013 08:28 AM
	Department	Admissions Office	Phone	88571
	Location		Email	comptond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090558 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71JVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:75:17:0E

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 18, 2013 10:48 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 18, 2013 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 18, 2013 10:48 AM	replaced with loaner PC from Lori, and swapped hard drive so he can continue working on his old files. Will be getting GFA soon.	Add Attachment
Jennifer McCarroll	Oct 18, 2013 09:11 AM	available any time. in different office working on different computer.	Add Attachment
Dyl Karbia	Oct 18, 2013 08:47 AM	Left VM	Add Attachment
Jennifer McCarroll	Oct 18, 2013 08:28 AM	Computer has been off for 4 days and now when he tries to turn it on the 3(?) flashes red and turns off. Dell optiplex 960	Add Attachment