Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 21, 2013 08:57 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100114 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27FWMM1	Location	PDR
	CPU	Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	B8:AC:6F:8B:01:89

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 21, 2013 09:18 AM	Task reassigned to Self Resolved.	Add Attachment
Dyl Karbia	Oct 21, 2013 09:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 21, 2013 09:18 AM	I called and he said the problem have been fix.	Add Attachment
Lexie Widmer	Oct 21, 2013 08:57 AM	Kaelen Byrum: kbyrum12 541-636-7926 kbyrum12@wou.edu He logged on to computers here and found it fine, but in ITC 003 (20100114), he is unable to. He restarted the computer, but that didn't change anything. He needs access for a class.	Add Attachment