Service Request Ticket - # 52081

Service Request Ticket - # 52081

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Oct 21, 2013 10:30 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110881 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G455V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446 TRANSFERRED from W#20080031[Adobe Acrobat Pro 10 WIN from P0084592]
	Wired NIC	18:03:73:26:0F:80

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 22, 2013 03:57 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 22, 2013 03:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 22, 2013 03:57 PM	Selected the "always remember" box, and now it shouldn't be a problem.	Add Attachment
Lexie Widmer	Oct 22, 2013 02:52 PM	She is available today till 4. And usually from 12 -1 other days.	Add Attachment
Lori Burgeson	Oct 22, 2013 01:50 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lori Burgeson	Oct 22, 2013 01:50 PM	She most likely needs to be rolled back to v. 6. Seems as though v7 and Banner are not working together anymore	Add Attachment
Katie Halvorson	Oct 22, 2013 08:03 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 22, 2013 08:03 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 22, 2013 08:03 AM	She called this morning to say she was having the same issue.	Add Attachment
Laven Voth	Oct 21, 2013 11:41 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 21, 2013 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 21, 2013 11:41 AM	New plugin is not trusted by firefox, had to manually add exception.	Add Attachment
Lexie Widmer	Oct 21, 2013 10:30 AM	**This is an email** I will be out noon - 1:30 but will be around the rest of the time. (I'll keep my fingers crossed to have someone over today)	Add Attachment
Lexie Widmer	Oct 21, 2013 10:30 AM	Location: MNB 116, 88465 Sharon needs help getting access to Banner. She called in Friday, and was referred to Faye Whiteneck. Faye has not gotten back to her. On her computer, she gets a "Plug-in disabled" error, and a message to manage plugins. Is there something a tech can do for her?	Add Attachment