Service Request Ticket

Service Request Information

CONTACT	Name	Casares, Louann	Date	Oct 21, 2013 02:51 PM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110892 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	2BW45V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BW45V1	Location	Ready for PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:11:8D

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 23, 2013 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 23, 2013 02:08 PM	Uninstalled and reinstalled java, needed to set it so firefox would always run java on banner site.	Add Attachment
Craig Reno	Oct 23, 2013 12:55 PM	Available after 1:30 today.	Add Attachment
Craig Reno	Oct 22, 2013 10:43 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Oct 22, 2013 10:43 AM	Louann was not there today, but computer was available. Someone else in the office said I could try to fix. Emailing asking if my solution worked.	Add Attachment
Craig Reno	Oct 21, 2013 04:53 PM	Emailed asking for availability.	Add Attachment
Shandelle Plasker	Oct 21, 2013 02:52 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shandelle Plasker	Oct 21, 2013 02:51 PM	When she tries to get into her banner it tells her that she needs to update her java. Without updating her java she is not able to access banner. Are banner does not support the new Java update so she needs someone to come down and fix it where she can have access to her banner without the new Java update. She would like to be contacted by email and she is available at any time. Email: barntl@wou.edu	Add Attachment