Just received the laptop back from Dell.  Dell 
replaced the bottom chassis, keyboard, 
motherboard, optical drive, palm rest, and 
"other."

Contacted David to let him know the laptop is 
ready to be picked up.  It also is running Win8, 
not Win7

Just received box to ship laptop back to Dell.  
Took it to mailroom.

Tracking# FedEx: 9612131 9041010 71921717
Dell Order#: 506771027

Submitted all the information to Joanie yesterday.
 She created the PO and sent it in to Dell.  I
have the confirmation email for the submission
from Dell.  Will check on the status of the repair
with Dell daily.

****This is an email****
yes i did

I will let you know about it by Wednesday

David


On Mon, Nov 4, 2013 at 7:09 AM, Lori Burgeson
 wrote:

Hello,

I was just checking to see if you received my
email last week regarding your laptop.  I need
approval from you to move forward with the repairs
that need to be completed on your laptop along
with an index code to charge.  I also included the
quote from Dell that showed what the charges would
be and the items needing repairing.  Dell
currently has your laptop and they need
notification by Wednesday from me to proceed with
repairs, otherwise they will send the laptop back
to us unrepaired.  Please let me know how you
would like me to proceed with Dell.

Thank you,
Lori

****This is an email****
  	
Quote Information
	 	
Customer Number: 	02058255
Customer Name: 	WESTERN OREGON UNIV
Contract Number: 	70137
Agreement Number: 	Dell Std Terms
Your Sales Professional: 	Francisco Munoz
Francisco_Munoz@Dell.com
(800) 571-3355x 7419053
Quote Number:
	
667017565
	
Quote Date: 	10/31/2013
Estimated Delivery Date:
Learn More 	If you place your order today, it is
estimated to be delivered on or before 11/6/2013. *
	 
 
	  	
  	
Quote Details
	 
	
	Quote Number: 667017565
				
Item Number 	Quantity 	Item Description 	Unit
Price 	Extended Price 	
986-6657 	1 	Notebook Repair; Labor, Shipping,
Packaging 	$199.00 	$199.00 	
986-6268 	1 	Out of Warranty Repair, Notebook
Motherboard, Parts and Labor 	$299.00 	$299.00 	
* 		DPS 169625093 	$0.00 	$0.00 	
* 		TAG 4LLWFS1 	$0.00 	$0.00 	
* 		90 DAYS WTY. 	$0.00 	$0.00 	
	
Subtotal: 	$498.00
Shipping & Handling: 	$0.00
Tax: 	$0.00
Environmental Disposal Fee: 	$0.00
Total Price w/Discounts: 	$498.00
	

****This is an email****
DELL SERVICE REQUEST UPDATE

Dear LORI BURGESON,

We have received your computer at the Dell repair
depot and require your assistance to properly
resolve the issue with your computer.

Why we need your assistance:

    During our diagnosis of your computer, we
encountered issues not covered by your warranty or
your repair pre-authorization.  We need your
approval to proceed with the repair and discuss
any related costs.

In order to complete the work required to get your
system functioning properly and to return your
system back to you as soon as possible, we ask
that you contact our live support line at
1-800-288-4410, Option 2*. 

If we do not hear from you within 2 weeks, we will
ship the system back to you unrepaired. 

*NOTE:  this phone number applies only to
situations described above.  For any further
inquiries, please visit Dell's  Support Center

Dispatch Information
**PLEASE VERIFY THE INFORMATION HIGHLIGHTED BELOW
IN BLUE

Dispatch Number: 169625093
	
Service Call Method: SDC

Service Tag: 4LLWFS1

Express Service Code: 10013704417

Contact Name: LORI BURGESON
	
Contact Phone: 5038388925

Street:
	345 MONMOUTH AVE N
  	ITC 009

City,State,Zip Code: MONMOUTH, OR, 97361, US

System Type: LATITUDE E6420,CTO,NOTEBOOK
	 
If you need to make any changes to the dispatch
contact information, please visit our Support
Center or Click here to Chat with a live support
representative.

Respectfully,
Dell Technical Support

****This is an email****
Dear Lori Burgeson,

 

Thank you for contacting Dell Basic Technical
Support.  We are dedicated to delivering
outstanding service and customer satisfaction, and
we truly appreciate having you as a customer.  The
following information relates to your recent call:

Service Request Number 884352995

Service Tag 4LLWFS1
Dispatch # 169625093  

 

Service Information

In order to perform the necessary repairs to your
system, we have made arrangements to have your
system returned to the repair depot. Per our
conversation, I am sending a box for you to use to
return the system to Dell. Once you have received
the box, please pack the system and take it to the
nearest FedEx office, or you can schedule a pickup
from FedEx by calling FedEx at 1-800-463-3339.

Once the system is received at Dell, our repair
depot will diagnose, repair and return your system
to the address on record with Dell.  This
typically takes 7 - 10 business days, excluding
any parts backlog.

****This is an email****
Hello,

I apologize for not being able to get to your
laptop sooner.  I was out sick last week and began
troubleshooting it yesterday.  I will be sending
the laptop in to Dell for a motherboard
replacement and they would like the original AC
adapter that came with the laptop since it is a no
power issue.  Would you either be able to drop
that off to us or let me know when you are
available and I can pick that up from you?

Thank you,
Lori