Service Request Ticket - # 52096

Service Request Information

CONTACT Name Behling, Mylisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2013 08:40 AM
Department College of Liberal Arts and Sciences Phone 88226
Location Email behlingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120305[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT Color Printer
Serial No. XFN137012 Location PDR

Model 8570/DT Hostname hum3.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56 Ink/Toner Refill

Wired NIC 00:00:AA:D7:76:2E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 22, 2013 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 22, 2013 01:40 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 22, 2013 01:40 PM 
Changed some settings on the driver on Krusty that
were conflicting.  Tried printing a test page from
Word, PDF, and webpage.
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Lori Burgeson Oct 22, 2013 11:37 AM 
****This is an email****
One of the Professors just mentioned that the
printer will not print from the web either.  Just
giving you pieces to hopefully help pinpoint the
issue.  Thanks!
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Lori Burgeson Oct 22, 2013 11:05 AM 
****This is an email****
Hi Mylisa,

I changed something on the server side.  Can you
please try printing again and let me know from
what tray it prints?  Also, would the third tray
be the letterhead tray?

Thanks,
Lori
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Katie Halvorson Oct 22, 2013 08:41 AM 
She called to say that it is not jamming but
pulling from the wrong tray.  And she is going to
order the kit for it as well.
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Katie Halvorson Oct 22, 2013 08:40 AM 
****This is an email****
Good morning!

We are having some difficulties with our Xerox
ColorQube this morning and my trouble shooting
skills are proving weak.  It does say we need a
new maintenance kit in 908 pages, but beyond that
it continues to pull from our letterhead tray
and/or not printing at all.  Help us please :) 
Krusty/HUM-3

Thank you!

Warm Regards,
Mylisa
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