Service Request Ticket

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Service Request Information

CONTACT	Name	Kauffman, Brian	Date	Oct 22, 2013 09:50 AM
	Department	Western Community Policing Institute	Phone	14008
	Location		Email	kauffmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070406 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	7V8HWD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Windows XP Pro	Software	Windows XP PRo installed, Microsoft Office Pro Plus 2007 from P0063045 installed as Office Pro 2003
	Wired NIC	00:1A:A0:61:CD:93

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Oct 30, 2013 10:44 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Oct 30, 2013 10:44 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Oct 30, 2013 10:44 AM	I was able to walk him through it.	Add Attachment
Lori Burgeson	Oct 30, 2013 09:36 AM	\\groupr\group\wcpc	Add Attachment
Lori Burgeson	Oct 30, 2013 09:35 AM	When setting him up with the wcpc drive, make sure to check the box that says reconnect at login	Add Attachment
Lexie Widmer	Oct 30, 2013 08:56 AM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Oct 30, 2013 08:54 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Oct 30, 2013 08:54 AM	He can't see the drive again.	Add Attachment
Craig Reno	Oct 24, 2013 09:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 24, 2013 09:12 AM	Connected to \\groupr\group\wcpc	Add Attachment
Craig Reno	Oct 24, 2013 08:49 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Oct 23, 2013 03:44 PM	Left vm	Add Attachment
Jared Petersen	Oct 23, 2013 03:02 PM	Dyl let me know that Brian's computer is almost good to go, it just needs to have the I drive mapped.	Add Attachment
Tricia Flaherty	Oct 23, 2013 02:46 PM	newer pc with WIN7 is W#20090160	Add Attachment
Dyl Karbia	Oct 23, 2013 12:18 PM	Task reassigned to UCS Tech.	Add Attachment
Dyl Karbia	Oct 23, 2013 12:18 PM	Completed the imaging on the Dell PC that replace the old PC from Maaske Hall room 231. I give the both machines WOU numbers to Tricia to get it updated in inventory. What he need is to get access to his I drives.	Add Attachment
Jared Petersen	Oct 23, 2013 11:16 AM	Task reassigned to Dyl Karbia.	Add Attachment
Tricia Flaherty	Oct 23, 2013 09:39 AM	We need to put a spare pc in place of this station that has at least 4GB and they have purchased an upgrade license to Windows 7 on P0092061 to go on 4GB station. W#20070406 has only 2GB please let me know the WOU# of the "newer" desktop that is put into place so we can update its inventory record	Add Attachment
Craig Reno	Oct 22, 2013 10:21 AM	Left VM	Add Attachment
Shandelle Plasker	Oct 22, 2013 09:50 AM	When he goes to get onto the internet a whole bunch of pop-ups come up. He also has a loading bar task that will not exit out and sits there loading. He would like to be contacted either phone or email and is available at anytime.	Add Attachment