Service Request Ticket - # 52101

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2013 10:36 AM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. fgjtgg1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS WIN 7 Pro upgrade from P0086167 July 2012, MS Office Pro Plus 2007 from P0066424

Wired NIC 00:1E:C9:7C:C0:6C

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Oct 23, 2013 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Oct 23, 2013 11:13 AM 
Replaced HDD, the old one was dead. Imaged and 
deployed.
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Jared Petersen Oct 22, 2013 04:32 PM 
Task reassigned to Laven Voth.
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Jared Petersen Oct 22, 2013 04:32 PM 
Made the Phylicia Scott, the main user of 
#20071110[Edit Inv], an admin.

Laven diagnosed a bad hard drive on #20071250[Edit Inv] and 
is working on replacing it now.
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Shandelle Plasker Oct 22, 2013 10:36 AM 
In the WUC lab there are two computers that are
having issues. The first computer with the
wou#20071110[Edit Inv] says that it cannot be connected to a
printer with out admin rights. The second computer
with the wou#20071250[Edit Inv] is having troubles allowing
students to get to the log in screen. She
explained it as the "blue screen of death". The
screen will go from the log-in page to all blue
then black.
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