Service Request Ticket

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Service Request Information

CONTACT	Name	Helppie, Kevin	Date	Oct 22, 2013 11:02 AM
	Department	Creative Arts/Music	Phone	88876
	Location		Email	helppik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090899 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W80164ZUATP	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0074772,
	Wired NIC	58:B0:35:F2:95:DF
	Wireless NIC	F8:1E:DF:EB:B6:5C
	Bluetooth NIC	58:B0:35:8E:8F:8E

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Nov 13, 2013 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Nov 13, 2013 02:42 PM	He was in his office when I went to leave a note. CA-Ellington was added over LAN, but he was wireless only. Added it by IP so he can use it over wireless.	Add Attachment
Craig Reno	Nov 13, 2013 02:18 PM	Task reassigned to Craig Reno.	Add Attachment
Dyl Karbia	Nov 12, 2013 01:43 PM	Left VM	Add Attachment
Lori Burgeson	Nov 11, 2013 10:05 AM	**This is an email** Hi Kevin, We have been trying to contact you and have made several attempts but have not heard back from you yet. Could you please let me know your availability this week so we can help you connect to the printer you are requesting? Thank you, Lori	Add Attachment
Adam Fyffe	Nov 11, 2013 10:01 AM	Left VM	Add Attachment
Dyl Karbia	Nov 08, 2013 08:18 AM	Left VM	Add Attachment
Craig Reno	Nov 07, 2013 08:57 AM	Left VM	Add Attachment
Jared Petersen	Oct 30, 2013 01:25 PM	Stopped by his office. No one was around.	Add Attachment
Jared Petersen	Oct 30, 2013 09:58 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Oct 29, 2013 12:43 PM	Task reassigned to Jared Petersen.	Add Attachment
Adam Fyffe	Oct 29, 2013 12:43 PM	wasnt able to get to it today	Add Attachment
Jared Petersen	Oct 28, 2013 11:54 AM	Task reassigned to Adam Fyffe.	Add Attachment
Jared Petersen	Oct 28, 2013 11:54 AM	Adam, can you try to get this tomorrow at noon?	Add Attachment
Jared Petersen	Oct 28, 2013 10:07 AM	Stopped by and they weren't around. Will have to go by later.	Add Attachment
Megan Thibeault	Oct 28, 2013 09:11 AM	Task reassigned to Jared Petersen.	Add Attachment
Megan Thibeault	Oct 28, 2013 09:11 AM	Jared can you please get this task done with you get in today. Thanks!	Add Attachment
Lexie Widmer	Oct 28, 2013 08:48 AM	Available today, 10 - 12. Tomorrow, 12 - 1, 1:30 - 2:00. Wednesday 10 -11 , 1 - 2.	Add Attachment
Katie Halvorson	Oct 24, 2013 02:57 PM	He is available 10-1030 and 1130-12 tomorrow.	Add Attachment
Dyl Karbia	Oct 24, 2013 02:26 PM	Left VM	Add Attachment
Craig Reno	Oct 23, 2013 03:19 PM	Emailed asking for availability.	Add Attachment
Dyl Karbia	Oct 23, 2013 08:46 AM	Left VM	Add Attachment
Lori Burgeson	Oct 22, 2013 11:15 AM	CA-Ellington	Add Attachment
Shandelle Plasker	Oct 22, 2013 11:02 AM	**This is an email** Hi, I am a faculty member not able to connect to a network printer called "Ellington" with my school MacBook #20090899. My office is APSC rm 233B and the printer is in Smith Hall music office. Can you help me? Thanks so much, Kevin	Add Attachment