Service Request Ticket

Service Request Information

CONTACT	Name	Borst, Sue	Date	Oct 22, 2013 02:29 PM
	Department	Business Services	Phone	88284
	Location		Email	borsts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110218 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024549	Location	PDR
	Model	8870/DN	Hostname	admin-hallway.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.116.68 Metered Code: 8710	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:05:FF

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 22, 2013 02:49 PM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Oct 22, 2013 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 22, 2013 02:49 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Oct 22, 2013 02:49 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lori Burgeson	Oct 22, 2013 02:49 PM	RG-Admin-Hallway	Add Attachment
Megan Thibeault	Oct 22, 2013 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 22, 2013 02:48 PM	printer was on but stuck with no lcd screen... tried powering it off but had no luck. Had to pull the power and the printer seems just fine now.	Add Attachment
Megan Thibeault	Oct 22, 2013 02:45 PM	\\krusty\rg-admin-hallway	Add Attachment
Megan Thibeault	Oct 22, 2013 02:45 PM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Oct 22, 2013 02:29 PM	Location: Admin Hallway, across from Cashier windows Printer: Krusty-AD-Hallway, 2011218 When they try to print, it says unable to connect.	Add Attachment