Service Request Ticket

Service Request Information

CONTACT	Name	Morihara, Bonnie	Date	Oct 22, 2013 03:18 PM
	Department	The Research Institute	Phone	88413
	Location		Email	moriharb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110713 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3BH8PS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	3BH8PS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 10 Enterprise 64bit	Software	MS Office 2010 Pro Plus from P0085122 installed as Office 2007, Adobe Acrobat Pro XI(v11) from P0096004
	Wired NIC	18:03:73:50:78:74

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 23, 2013 02:47 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Oct 23, 2013 02:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 23, 2013 02:47 PM	Uninstalled some shady looking programs, ran malwarebytes. Also helped with a gmail issue.	Add Attachment
Jared Petersen	Oct 23, 2013 11:45 AM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Oct 23, 2013 11:43 AM	Dropped by. Office was open, computer unlocked. Waited around for Bonnie for 10 minutes without seeing her and then left.	Add Attachment
Jared Petersen	Oct 23, 2013 11:24 AM	Task reassigned to Jared Petersen.	Add Attachment
Lexie Widmer	Oct 23, 2013 10:12 AM	Otherwise, between 11:30 and 12:30	Add Attachment
Lexie Widmer	Oct 23, 2013 10:11 AM	She is available anytime between 2 and 4.	Add Attachment
Dyl Karbia	Oct 23, 2013 09:06 AM	Left VM	Add Attachment
Lexie Widmer	Oct 22, 2013 03:18 PM	Location: Todd 238, moriharb@wou.edu, 88413 On her Windows desktop, she gets a strange, very annoying popup in the right lower corner. It shows an exclamation symbol and "you have.... waiting to be backed up" "Upgrade now" If possible, she would like it stopped.	Add Attachment