Service Request Ticket

Service Request Information

CONTACT	Name	Plec, Emily	Date	Oct 23, 2013 09:33 AM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100663 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7NLDH2G	Location	?
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:1B:58
	Wireless NIC	E0:F8:47:2D:C6:B6
	Bluetooth NIC	E0:F8:47:2D:C6:B7

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 23, 2013 10:01 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 23, 2013 10:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 23, 2013 10:01 AM	Date and time settings were causing the mash error.	Add Attachment
Lexie Widmer	Oct 23, 2013 09:36 AM	*She also left her door unlocked for techs, so come anytime today.	Add Attachment
Lexie Widmer	Oct 23, 2013 09:35 AM	It is available before 10, she can also leave her office unlocked. She also has office hours between 1 and 2:30. Call 88819.	Add Attachment
Lexie Widmer	Oct 23, 2013 09:33 AM	Main office is also 88408 in case she's not in her office. She has assignments she needs to get to on this computer. She's been having an issue with her mac laptop since yesterday: - first it wouldn't turn on. - then it turned on but wouldn't accept her username and password - she tried again this morning, made sure she had power, and it's attempting to log in, but the "wheel has been spinning" for about 25 min. - she shutdown and tried again It says its trying to go locally on to the computer, not Mash. Can't change it. It also has the incorrect time and date.	Add Attachment