Service Request Ticket - # 52115

Service Request Information

CONTACT Name Kaufman, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2013 10:29 AM
Department Athletics Phone 8-8068
Location Email kaufmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090295[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN8CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:92

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Oct 23, 2013 01:23 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Oct 23, 2013 01:23 PM 
Reimaged and delivered
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Laven Voth Oct 23, 2013 11:12 AM 
Task reassigned to Laven Voth.
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Laven Voth Oct 23, 2013 11:12 AM 
Reimaging now
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Lexie Widmer Oct 23, 2013 10:29 AM 
He is available today until 2:30.  Tomorrow, until
2:30.
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Lexie Widmer Oct 23, 2013 10:29 AM 
Location:  NPE 205.
847-989-3046

The computer takes a while to startup.  When he
finally gets in and opens a web browser, the
computer crashes (it freezes).  Ctr, alt, del
doesn't work when this happens.  He turns it off
manually.  This is a recent problem.
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