Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Oct 23, 2013 10:40 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110679 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y78NS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:16:ED:98

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Oct 28, 2013 11:01 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jared Petersen	Oct 28, 2013 11:01 AM	Got a call from her saying everything is good to go.	Add Attachment
Jared Petersen	Oct 28, 2013 10:08 AM	Left VM for update.	Add Attachment
Jared Petersen	Oct 23, 2013 12:16 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jared Petersen	Oct 23, 2013 12:16 PM	Talked to both Nan and Don Boderman, her boss that is sending her invitations to calendar events. Don was inviting the @wou.edu email address for Nan, which wouldn't allow her to accept the invitation. Had him send a test invitation to her @mail.wou.edu address and it worked fine. They're going to do a few more test events between now and Friday and I'll give Nan a call then to see if the issue was resolved.	Add Attachment
Jared Petersen	Oct 23, 2013 11:45 AM	Task reassigned to Jared Petersen.	Add Attachment
Lexie Widmer	Oct 23, 2013 10:42 AM	*wrong email, lehton@wou.edu	Add Attachment
Lexie Widmer	Oct 23, 2013 10:41 AM	Availability: She should be available during business hours. Location: WUC 210D, can also ask for Nan at the front WUC desk.	Add Attachment
Lexie Widmer	Oct 23, 2013 10:40 AM	She's trying to allow her boss to view her calendar, she get's this message: "Google calendar invites can't be forwarded, this belongs to lehtonn@wou.edu, but you are logged in as lehtonn@mail.wou.edu"	Add Attachment