Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Plec, Emily	Date	Oct 23, 2013 11:18 AM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100663 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7NLDH2G	Location	?
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:1B:58
	Wireless NIC	E0:F8:47:2D:C6:B6
	Bluetooth NIC	E0:F8:47:2D:C6:B7

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 28, 2013 11:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 28, 2013 11:12 AM	Rebound to domain, fixed the log in issue for the time being. reopen this ticket if she calls back.	Add Attachment
Lexie Widmer	Oct 28, 2013 09:07 AM	She will leave the office door unlocked, please lock it when you leave.	Add Attachment
Lexie Widmer	Oct 28, 2013 09:06 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Oct 28, 2013 09:06 AM	It started again. Before, she was able to do a hard restart, and it let her in. Today, when she tries to log on, it does the spinning wheel and then kicks her back to the login screen. She has hard restarted it twice and she is connected via ethernet cable.	Add Attachment
Nicole Crane	Oct 25, 2013 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Oct 25, 2013 09:52 AM	Self-resolved	Add Attachment
Nicole Crane	Oct 25, 2013 09:51 AM	She will be there before 11. Go to third floor secretary to get let in.	Add Attachment
Nicole Crane	Oct 25, 2013 09:50 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Oct 25, 2013 09:50 AM	Today she is unable to log in again.	Add Attachment
Laven Voth	Oct 23, 2013 11:31 AM	Task reassigned to Laven Voth.	Add Attachment
Jennifer McCarroll	Oct 23, 2013 11:18 AM	Yesterday wouldnt turn on, finally did turn on and wouldnt login. Plugged in today, could log in finally but then it showed the wheel and never actually gave access to the computer.	Add Attachment