Service Request Ticket - # 52143

Service Request Information

CONTACT Name Ryerson, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2013 09:44 AM
Department The Research Institute Phone 89205
Location Email ryersona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071268[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005dn #Q7815A#ABA
Serial No. cnj1x09136 Location PDR

Model q7815a Hostname tri-brick
Notes Ink/Toner Refill

Wired NIC 00:1E:0B:18:A7:9F

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 30, 2013 09:41 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 30, 2013 09:41 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 30, 2013 09:41 AM 
Changed settings on server.  printing should pull
from tray 2 now
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Lexie Widmer Oct 29, 2013 04:18 PM 
Task reassigned to UCS Tech.
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Lexie Widmer Oct 29, 2013 04:18 PM 
Status changed from (5) Completed to (1) Pending
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Lexie Widmer Oct 29, 2013 04:18 PM 
Priority changed from (2) High Priority to (3) Priority.
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Lexie Widmer Oct 29, 2013 04:18 PM 
She called back.  The errors still show up, but it
does allow her to print.  The main problem is that
it now feeds from Tray 1 and they need it to feed
from Tray 2.
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Adam Fyffe Oct 28, 2013 10:08 AM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Oct 28, 2013 10:08 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Oct 28, 2013 10:08 AM 
No jam but resized tray to proper paper size and 
now it prints fine
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Lexie Widmer Oct 28, 2013 10:05 AM 
They need print to this device often, and need it
resolved.
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Lexie Widmer Oct 28, 2013 09:10 AM 
The printer is in a always open space.
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Lexie Widmer Oct 28, 2013 09:10 AM 
Priority changed from (3) Priority to (2) High Priority.
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Jennifer McCarroll Oct 25, 2013 09:44 AM 
Printer is located in TRID Bick Room on the first
floor of TODD hall and it is TRI-Brick.
The printer is saying it has issues and then when
resolved it will give a different error message.
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