Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Lobnibe, Isidore	Date	Oct 25, 2013 12:51 PM
	Department		Phone	88306
	Location		Email	lobnibei@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20101189 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Professional P2210 22inch HAS Monitor
	Serial No.	CN0U828K7444512BBG6S	Location	PDR

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Craig Reno	Nov 25, 2013 03:19 PM	Task reassigned to Jared Petersen.	Add Attachment
Craig Reno	Nov 25, 2013 03:19 PM	Task reassigned to Jared Petersen.	Add Attachment
Craig Reno	Nov 25, 2013 03:19 PM	delivered.	Add Attachment
Jared Petersen	Nov 25, 2013 03:10 PM	Task reassigned to Craig Reno.	Add Attachment
Jared Petersen	Nov 25, 2013 03:10 PM	Computer has been imaged and is fully set up. Good to go. Sending this SR to Craig so that he can drop it off and install it.	Add Attachment
Jared Petersen	Nov 25, 2013 12:15 PM	Picked up his computer and started the imaging process.	Add Attachment
Jared Petersen	Nov 25, 2013 11:42 AM	Got a call from him. He will be teaching from Noon to 4, but has everything moved over to his H drive. Said that he was going to leave the door unlocked so that I could grab the computer.	Add Attachment
Jared Petersen	Nov 25, 2013 10:15 AM	Left VM	Add Attachment
Jared Petersen	Nov 22, 2013 11:19 AM	Left VM	Add Attachment
Jared Petersen	Nov 19, 2013 03:37 PM	Left VM	Add Attachment
Jennifer McCarroll	Nov 15, 2013 10:24 AM	**This is an email** Hi; I was asked to off load my documents into my H drive so somebody can come and take my computer for fixing. I have done that and waiting for you.	Add Attachment
Jared Petersen	Nov 11, 2013 01:55 PM	Left VM detailing what he needed to do.	Add Attachment
Jared Petersen	Nov 11, 2013 12:23 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Jared Petersen	Nov 11, 2013 10:56 AM	Shoot. I've seen this exact same issue before with someone in Terry House. The only thing we can do is re-image the machine. Hopefully that will fix it for him.	Add Attachment
Lexie Widmer	Nov 11, 2013 10:55 AM	He is here till 3, but teaching in the meanwhile. Tomorrow, he is not on campus.	Add Attachment
Lexie Widmer	Nov 11, 2013 10:54 AM	He called, it's still not genuine. It also won't let him operate web browsers.	Add Attachment
Jared Petersen	Nov 06, 2013 01:28 PM	Left VM for update.	Add Attachment
Jared Petersen	Oct 30, 2013 10:39 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jared Petersen	Oct 30, 2013 10:38 AM	Was able to activate it by clicking the "Get Genuine Now" option that Windows offered me upon logging in. When I skipped the option previously and ran the slmgr commands, I ran into an error message stating that the specified product key was blocked. I have attached a picture of the error message. I'm betting that this fix is temporary, so I left him a note telling him that I would call him on Friday to see if the issue has been resolved and gave him instructions to call us if it popped up again between now and then.	Add Attachment photo.JPG
Jared Petersen	Oct 30, 2013 10:09 AM	Called him, heading over now. Said that he wouldn't be in his office but that it would be unlocked and logged in for me.	Add Attachment
Lori Burgeson	Oct 30, 2013 09:43 AM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	Oct 30, 2013 09:43 AM	Jared - please get this task done as soon as possible.	Add Attachment
Katie Halvorson	Oct 28, 2013 04:51 PM	**This is an email** I will be available tomorrow, Tuesday between 1-2.	Add Attachment
Katie Halvorson	Oct 28, 2013 04:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 28, 2013 04:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 28, 2013 04:40 PM	**This is an email** Hi ; I recently had a problem with mu computer about counterfeit window; Computer services staff came to try to fix it. The same black window with the same message is back again. Could somebody come and take a look at it again? Computer # is 20101189	Add Attachment
Lexie Widmer	Oct 25, 2013 01:56 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Oct 25, 2013 01:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Oct 25, 2013 01:55 PM	Craig and I went over. It originally said that Windows was not genuine and provided no info in computer properties. I logged in, and it activated. Updated Windows too. His laptop wasn't connecting to the internet. Craig rebound it, but it still required cisco agent. Lobnibe will use it with Cisco for now.	Add Attachment
Katie Halvorson	Oct 25, 2013 12:51 PM	**This is an email** Hello: I have a problem with my computer # 20101189; it reads this copy of window is not genuine. I am unable to launch;	Add Attachment
Katie Halvorson	Oct 25, 2013 12:51 PM	Turned on his computer today and there is a message that says he does not have genuine version of windows. He can't load anything from there. He is around till 2 today.	Add Attachment