Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 28, 2013 12:45 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080933 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell UltraSharp 2408WFP 24in monitor
	Serial No.	MX0G283H7426293R20AS	Location	PDR

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 28, 2013 03:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 28, 2013 03:00 PM	Went back. Loading windows took much longer than usual, starting a program like firefox also took a long time, and barely worked when it finally did seem to load. Unplugged and replugged power and ethernet cables and tried it again. After doing this, things loaded pretty quickly, and didn't crash.	Add Attachment
Craig Reno	Oct 28, 2013 01:41 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Oct 28, 2013 01:39 PM	Went over to look at it, its the only VDI station in the front row. A student was using it when I was there, it seemed to be working fine. Will check back later and test for myself.	Add Attachment
Jennifer McCarroll	Oct 28, 2013 12:45 PM	**This is an email** I just wanted to let you know that the computer in APSC 101, barcode # 20080933, is running very slow. I took me about 10 minutes to log in, another 15 minutes to get internet up, and it is still running slow, both Mozilla and Internet Explorer were not responding multiple times. I am not sure if it is a network thing or if the computer itself is slow. I just wanted to let you know in hopes that someone else does not have to spend 25 minutes to use the computer.	Add Attachment