Service Request Ticket - # 52165

Service Request Information

CONTACT Name Cardinal, Marita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2013 01:56 PM
Department Health & Exercise Science Phone 88023
Location Email cardinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090787[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. QP0061635PK Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0073888

Wired NIC D4:9A:20:DD:87:54


Wireless NIC D4:9A:20:5E:69:68


Bluetooth NIC 64:B9:E8:E7:4A:B4

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Nov 14, 2013 04:11 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Nov 14, 2013 04:11 PM 
She has a secondary office in OPE 209.  Updated
her Mozilla and checked for system updates.
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Katie Halvorson Nov 14, 2013 03:38 PM 
NPE209
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Jared Petersen Nov 11, 2013 10:55 AM 
Task reassigned to Lexie Widmer.
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Jared Petersen Nov 11, 2013 10:55 AM 
Lexie, can you try to get this done on Thursday? All you need to do 
is uninstall and reinstall the latest version of firefox or whatever 
web browser she's using.
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Dyl Karbia Nov 08, 2013 10:19 AM 
Left VM
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Katie Halvorson Nov 07, 2013 03:58 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Nov 07, 2013 03:58 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Nov 07, 2013 03:58 PM 
WOU#20090786[Edit Inv]

Same problem but with a new computer
NPE209

She is available Thursday at 330-4 next week to
get this completed.
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Jared Petersen Nov 06, 2013 01:11 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Nov 06, 2013 01:11 PM 
Upgraded her browser to the latest version of Firefox. Works 
perfectly now.
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Lori Burgeson Nov 06, 2013 12:19 PM 
Task reassigned to Jared Petersen.
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Jennifer McCarroll Nov 06, 2013 11:27 AM 
Monday- 12:30 or 1:30, or 3
Weds- 12:30-2 
Contact by email preferred
Can't open email in Firefox, Safari is slow but
can open.
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Craig Reno Oct 29, 2013 09:04 AM 
emailed asking for availability
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Jared Petersen Oct 28, 2013 01:57 PM 
Task reassigned to UCS Tech.
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Jared Petersen Oct 28, 2013 01:56 PM 
Is not available for the rest of today. Will have to contact her 
tomorrow.
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Shandelle Plasker Oct 28, 2013 01:56 PM 
Her wou email is not letting her attach anything.
It is also being extremely slow. She has restarted
the computer and tried a different web browser.
Her wou email does work fine at home so she thinks
its the computer itself having issues. She would
like to be contacted by email to set up a time.
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