Service Request Ticket - # 52174

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2013 03:39 PM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110641[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9FCTBS1 Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 9FCTBS1 Location PDR 2023 Giveaway

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0084563 installed as Office Pro Plus 2007, SAM BROADCASTER DJ seat license from VISA2011002920

Wired NIC D4:BE:D9:21:DC:EE


Wireless NIC 8C:70:5A:04:2E:2C


Bluetooth NIC 9C:B7:0D:54:64:34

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact khalvorson08@wou.edu 88925

Tracking

Entered by Date Memo
Katie Halvorson
Email

Public
Entered by Date Memo
Katie Halvorson Oct 28, 2013 04:00 PM 
Task reassigned to Katie Halvorson.
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Katie Halvorson Oct 28, 2013 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Oct 28, 2013 03:39 PM 
****This is an email****
Hi UCS staff:

I would like to make a service request for our
KWOU mobile laptop again please.

For some odd reason, the laptop is still unable to
read SAM and broadcast, even though a UCS employee
input the new activation code into the equipment
recently.

Here is the WOU number: 20110641[Edit Inv] .

We will need it because we have a home football
game in two weeks.

Here is Station Manager Ryne (pronounced "Rhine")
Buchanan's cell number: 503-358-1250. You may call
or text him.

Thanks again,
Shelby
(w.) 838-9697
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