Service Request Ticket

Service Request Information

CONTACT	Name	Brownell, Penelope	Date	Oct 28, 2013 03:55 PM
	Department	Humanities Division	Phone	88288
	Location		Email	brownelp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091346 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5391KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:3C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 30, 2013 02:26 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Craig Reno	Oct 30, 2013 02:26 PM	Gave admin rights and installed updates.	Add Attachment
Craig Reno	Oct 28, 2013 04:41 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Craig Reno	Oct 28, 2013 04:05 PM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Oct 28, 2013 03:55 PM	A bunch of things like-Flash, adobe, Firefox ect- need to be updated but she doesn't have admin rights. She doesn't want admin rights necessarily and would rather have someone come update everything so she can get them running. She is available Wed 2-3 during her office hours. If not this wed, then next works as well.	Add Attachment