Service Request Ticket - # 52181

Service Request Information

CONTACT Name Artman, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2013 10:08 AM
Department Humanities Division Phone 89697
Location Email artmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091428[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. 2R2G0M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 installed as 2007 from P0075408

Wired NIC 00:26:B9:D7:EB:E5


Wireless NIC 00:23:14:8D:FA:38


Bluetooth NIC F0:7B:CB:A8:46:B9

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Dyl Karbia Oct 31, 2013 04:14 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Oct 31, 2013 04:14 PM 
Task reassigned to Self Resolved.
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Dyl Karbia Oct 31, 2013 04:14 PM 
Called Margeret she inform me that the laptop is
working fine.
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Dyl Karbia Oct 30, 2013 08:17 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Oct 29, 2013 04:41 PM 
Called Margaret about her laptop screen issue she
 informed me when she return to her office and
turn the laptop on it just work fine. She's going
to observe it all day tomorrow and see if it
happen again.
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Craig Reno Oct 29, 2013 01:23 PM 
**** This is an email ****

I'll be in my office today at 1:00-1:45 and 4-5. Also I can bring 
the laptop to you.
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Craig Reno Oct 29, 2013 10:29 AM 
emailed asking for availability
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Shandelle Plasker Oct 29, 2013 10:08 AM 
She has a dell computer that is having a screen
issue. When she turns on her computer it will go
all the way to the log in area but once she logs
in, it will go to a black screen. After turning
the computer off and on several times the computer
finally uploaded to her desktop. When she leaves
the computer on for a while and it goes to power
save mode the computer screen will stay black even
when pushing buttons on the key board to wake it
up. She would like to be emailed to set up a time
to have her computer looked at. 

She is available at anytime and would like to be
contacted by email.
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