Service Request Ticket - # 52199

Service Request Information

CONTACT Name Daniel, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2013 11:26 AM
Department Humanities Division Phone 88378
Location Email daniels@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090911[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. QP0161RA5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2008 from P0074772

Wired NIC 34:15:9E:29:02:B0


Wireless NIC D8:30:62:4B:F0:37


Bluetooth NIC 7C:6D:62:95:4E:80

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Craig Reno Oct 31, 2013 08:24 AM 
Task reassigned to Self Resolved.
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Craig Reno Oct 31, 2013 08:24 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Oct 31, 2013 08:24 AM 
duplicate task, #52204 has more info
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Dyl Karbia Oct 30, 2013 11:39 AM 
Left VM
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Jennifer McCarroll Oct 30, 2013 11:26 AM 
****This is an email****
 Dr. Susan Daniel | Computer ID: #20090911[Edit Inv] Mac
Printer ID: # 20120305[Edit Inv]

Printer is located in HSS 310 area and the
computer is located in HSS 318

We have a professor here that uses a Mac desktop
and for some reason it is having difficulties
printing to our Xerox: Krusty/HUM-3.  I tried my
best to assist her yesterday but I am not as
familiar with the Mac in the workplace.  Do you
have someone that knows a bit more and might be
able to assist her?
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