Service Request Ticket - # 52204

Service Request Ticket - # 52204

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Service Request Information

CONTACT	Name	Daniel, Susan	Date	Oct 30, 2013 02:46 PM
	Department	Humanities Division	Phone	88378
	Location		Email	daniels@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120305 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570/DT Color Printer
	Serial No.	XFN137012	Location	PDR
	Model	8570/DT	Hostname	hum3.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56	Ink/Toner Refill
	Wired NIC	00:00:AA:D7:76:2E

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Nov 13, 2013 01:02 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Nov 13, 2013 01:02 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Nov 13, 2013 01:02 PM	Laven and I went over earlier on a different task for her and solved it then by downloading the drivers for the printer and setting the printer up with those drivers. Tested it, works.	Add Attachment
Lexie Widmer	Nov 13, 2013 10:31 AM	She is still having this issue.	Add Attachment
Craig Reno	Nov 08, 2013 11:04 AM	Left VM asking if things are working properly.	Add Attachment
Craig Reno	Nov 06, 2013 02:24 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Nov 06, 2013 02:24 PM	Went over, deleted and reconnected the printer. Test seemed to work fine, will call back tomorrow or friday to see if the issue is still going on.	Add Attachment
Craig Reno	Nov 04, 2013 02:44 PM	Susan was not in, but I was told I could go take a look at the printer without her being there. Took over a laptop and tested it, it worked fine for me when I tested it. I was told it was not printing for Susan at all, and others are having issues with specific things like printing PDFS. The issue seems like it would be with the individuals computers and connection, rather than the printer itself.	Add Attachment
Craig Reno	Oct 31, 2013 08:25 AM	From task #52199 Dr. Susan Daniel \| Computer ID: #20090911 Mac Printer ID: # 20120305 Printer is located in HSS 310 area and the computer is located in HSS 318	Add Attachment
Lori Burgeson	Oct 30, 2013 03:15 PM	HUM-3	Add Attachment
Shandelle Plasker	Oct 30, 2013 02:46 PM	Not only her but everyone else with a mac in the Humanities division is not getting full service to their new printer. Sometimes it will work just fine but when it is not working it does the two fallowing. 1. Will only print part or half of what they wanted to print. 2.it will print in a different format that they choose or having been printing with earlier. She is available Mon/Wed/Fri-10Am to 11AM and Mon/Wed-2PM to 3PM	Add Attachment