Service Request Ticket

Service Request Information

CONTACT	Name	Carey, Winnie	Date	Nov 01, 2013 02:12 PM
	Department	Deaf Studies and Professional Studies	Phone	88463
	Location		Email	careyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Canon -ImageClass MF6540
	Serial No.	dkf11122	Location	PDR
	Model	mf6590	Hostname
	Notes		Ink/Toner Refill

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Nov 05, 2013 09:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Nov 05, 2013 09:38 AM	Needed to delete and reinstall drivers.	Add Attachment
Craig Reno	Nov 04, 2013 04:10 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Nov 04, 2013 04:10 PM	Responded to Laven, he forwarded this to me: I will be in the office at 9 tomorrow. How about someone meeting me at 9:15?	Add Attachment
Laven Voth	Nov 04, 2013 10:54 AM	Sent email	Add Attachment
Shandelle Plasker	Nov 01, 2013 02:13 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shandelle Plasker	Nov 01, 2013 02:12 PM	She was having problems with her local printer in her office to print from her computer. I went through the steps with her for adding a local printer. It said it installed and made that printer her default printer. We did a test print and the printer is still not printing. It will say that their is two documents waiting but nothing prints.In the system the printer goes by MF659 series.She needs this done as soon as possible to be able to get her work done on time. She is only on campus Mondays and Wednesdays. She would like to be emailed to set up a time for someone to come in.	Add Attachment