Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Nov 04, 2013 08:06 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120660 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MK7143DV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0088808, transferred from 20090485 Adobe Photoshop Extended CS4 Mac from P0074268 Transferring to W#20141274
	Wired NIC	10:DD:B1:AA:43:8D
	Wireless NIC	4C:8D:79:EC:10:10
	Bluetooth NIC	4C:8D:79:EC:10:11

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Nov 20, 2013 08:36 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Fyffe	Nov 20, 2013 08:36 AM	Open task back up when she drops it off	Add Attachment
Katie Halvorson	Nov 12, 2013 08:01 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Nov 12, 2013 08:01 AM	She called this morning to note she won't be able to drop it off today and is unsure when will work for her. She will contact us when she can.	Add Attachment
Adam Fyffe	Nov 08, 2013 11:36 AM	she will drop it off Tuesday at 8	Add Attachment
Adam Fyffe	Nov 08, 2013 10:22 AM	Emailed her to drop it off	Add Attachment
Adam Fyffe	Nov 05, 2013 09:08 AM	Left VM to bring it by and drop off when free	Add Attachment
Adam Fyffe	Nov 05, 2013 09:07 AM	Task reassigned to Adam Fyffe.	Add Attachment
Laven Voth	Nov 04, 2013 12:40 PM	It will need to be warrantied.	Add Attachment
Lexie Widmer	Nov 04, 2013 08:06 AM	The return key has popped off, and she still has it. She's wondering her options are to fix it.	Add Attachment