Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Heidi	Date	Nov 04, 2013 09:23 AM
	Department	Business Services	Phone	88170
	Location		Email	guyh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031442 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	USGNP40261	Location	PDR
	Model	Q2428A#ABA	Hostname	mozart.wou.edu
	Notes	Duplex; additional 500 sheet tray; HP LJ4200dtn Maint Kit from P0088261,Maint repair of Transfer Roller Assembly from P0088748 SR49475 FEB2013, Maint Kit from P0090336 NO SR JUNE2013 IP:140.211.116.7	Ink/Toner Refill

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 04, 2013 02:07 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 04, 2013 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 04, 2013 02:06 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Nov 04, 2013 02:06 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Nov 04, 2013 02:06 PM	Can get firmware here: http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHom e/? sp4ts.oid=84030&javax.portlet.tpst=bd9b6997fbc7fc515f4cf4626f 5c8d01&javax.portlet.prp_bd9b6997fbc7fc515f4cf4626f5c8d01=w srp- navigationalState%3DswEnvOID%3D54%7Caction%3DlistDriver&ac.ad mitted=1383602734645.876444892.199480143 Not sure what version is on the machine now, however	Add Attachment
Craig Reno	Nov 04, 2013 02:03 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Nov 04, 2013 02:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Nov 04, 2013 02:03 PM	Power cycled printer, works now.	Add Attachment
Lexie Widmer	Nov 04, 2013 09:23 AM	Name: Mozart WOU: 20031442 This printer is not working, error code: 49.233f .	Add Attachment