Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Nov 04, 2013 11:37 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110025 (opens in a new window)	Bldg/Room	WUC Info Desk
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C17G6TJADRJ7	Location	Student Tech Checkout laptop #3 DAMAGED
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS		Software	MS Office 2011 std MAC from P0081768
	Wired NIC	3C:07:54:08:78:66
	Wireless NIC	E4:CE:8F:48:8D:0E
	Bluetooth NIC	E4:CE:8F:48:8D:0F

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Nov 04, 2013 12:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Nov 04, 2013 12:28 PM	Reset SMC, now it starts up fine.	Add Attachment
Laven Voth	Nov 04, 2013 12:25 PM	Task reassigned to Laven Voth.	Add Attachment
Lori Burgeson	Nov 04, 2013 11:43 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Nov 04, 2013 11:43 AM	Please get the correct WOU number. The one listed does not belong to a Mac	Add Attachment
Jennifer McCarroll	Nov 04, 2013 11:37 AM	**This is an email** Hi this is a Mac we check out to students. It doesn¿t appear to want to turn on. I have taken it out of service. Please call or email before you come to get it so I can make sure and have it available. Thanks! Angie Barry	Add Attachment