Service Request Ticket - # 52228

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2013 01:09 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100758[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GCSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:B1


Wireless NIC 18:3D:A2:17:0C:08


Bluetooth NIC 1C:65:9D:F5:60:7E

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 11, 2013 03:16 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 11, 2013 03:16 PM 
Reconnected gmail and outlook, changed wallpaper display 
settings. Black background issues were due to activation error in 
the past.
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Adam Fyffe Nov 08, 2013 11:12 AM 
Task reassigned to Craig Reno.
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Adam Fyffe Nov 08, 2013 08:37 AM 
Email:

I am available 12-noon to 8:30 p.m. on Sunday's, 
Monday's, Wednesday's and Thursday's.
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Adam Fyffe Nov 07, 2013 09:13 AM 
sent email for availability
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Adam Fyffe Nov 05, 2013 09:50 AM 
Wasn't there when I went by, will stop by again 
later
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Adam Fyffe Nov 05, 2013 09:06 AM 
Task reassigned to Adam Fyffe.
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Shandelle Plasker Nov 04, 2013 01:09 PM 
****This is an email****
Hi,

My laptop seems to be doing weird things¿again. 
It is not holding my personal preferences for my
wallpaper and if I just choose a one color
background, such as yellow, my laptop is not
maintaining that either ~ always changes back to
black.

Would you please generate a ticket to have my
laptop checked out, to make certain something
¿buggy¿ has not happened again?

Thank you,

Lori Bullis
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