Service Request Ticket - # 52233

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2013 04:22 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27MWMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:1D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 05, 2013 08:21 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 05, 2013 08:21 AM 
Delivered
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Craig Reno Nov 04, 2013 04:53 PM 
Task reassigned to Craig Reno.
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Craig Reno Nov 04, 2013 04:53 PM 
Replaced video card, will deliver in the morning.
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Craig Reno Nov 04, 2013 04:40 PM 
WOU# 20100119[Edit Inv]
Lights 2 and 4 on, indicates dead video card.
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Katie Halvorson Nov 04, 2013 04:22 PM 
There is a computer that won't turn on.  there is
a green light on the back of the tower but no
power to the monitors. he checked the cables and
they are all plugged in but screen is still black.
 Can't get past the black screen.

West area on 1st floor--has out of order sign on it
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