Service Request Ticket - # 52238

Service Request Information

CONTACT Name Wu, Yanwei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2013 12:33 PM
Department Computer Science Division Phone 89121
Location Email wuya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130324[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 USFF, Quad Core, 3.10GHz, 8MB
Serial No. 9QT59Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091660

Wired NIC B8:CA:3A:A9:29:73

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 06, 2013 04:28 PM 
Task reassigned to Craig Reno.
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Craig Reno Nov 06, 2013 04:28 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 06, 2013 04:13 PM 
Computer is working perfectly, using right now to
update this task. Monitor didn't have a display
until I switched the input from HDMI to auto
select, despite HDMI being the proper input.
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Lori Burgeson Nov 06, 2013 03:57 PM 
Task reassigned to UCS Tech.
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Shandelle Plasker Nov 06, 2013 03:47 PM 
Task reassigned to Lori Burgeson.
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Shandelle Plasker Nov 06, 2013 03:47 PM 
I looked up the wou number in the inventory search
and found it. The wou number is 20130324[Edit Inv].
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Shandelle Plasker Nov 05, 2013 01:19 PM 
I called her and asked for her to get the wou
number for this computer. She said their was a
class in session in their and that she cant get
it. I asked her if she could get it after the
class and she didn't respond with a full answer. I
told her without the wou number we cannot do
anything to help. I told her to call back but I am
not sure if she will.
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Lori Burgeson Nov 05, 2013 12:52 PM 
Task reassigned to Service Request Desk.
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Lori Burgeson Nov 05, 2013 12:52 PM 
Shandelle, can you please get a WOU number for the
computer having the issues?  I need that before
looking into anything that can be warrantied.
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Shandelle Plasker Nov 05, 2013 12:33 PM 
In ITC room 303 the instructor station computer is
not turning on. I asked her if she tried pushing
the power button to see if maybe it was just
turned off and she said she did and nothing
happen. She also tried setting the computer up on
the doc station and said nothing happen either. I
had her check all the cords to make sure they were
plugged in all the way and the computer is still
not working. She was not able to give me a V
number for the computer sense she was no longer in
the room when I asked for it. She also thinks
something is wrong with the doc station but I am
not sure why she thinks that sense she could not
get passed turning on the computer.
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