Service Request Ticket - # 52242

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2013 02:02 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TWJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:5C:53

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact killips@wou.edu 88151

Tracking

Entered by Date Memo
Scott Killip
Email

Public
Entered by Date Memo
Michael Ellis Aug 07, 2014 04:44 PM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Aug 07, 2014 04:44 PM 
Closed at Scott's request.
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Laven Voth Nov 05, 2013 03:15 PM 
Task reassigned to Scott Killip.
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Laven Voth Nov 05, 2013 03:15 PM 
Whoever the vendor is for the software needs to 
make sure the certificate is valid, Java 7 doesn't 
allow you to save the untrusted certificates for 
further sessions.
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Laven Voth Nov 05, 2013 03:04 PM 
http://www.java.com/en/download/help/appsecuritydi
alogs.xml

looking into if there is a way to add the 
exception, but it looks like since the certificate 
is invalid, it will ask her every time.
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Lexie Widmer Nov 05, 2013 02:02 PM 
****This is an email****
Can someone please help with this. Whenever I am
in Viking, our donor database, I get this error:
(see attached)

Scott, our IT person does not know how to get rid
of it. Can someone else there help with this? I
get this error at least 40 times a day. When I am
trying to troubleshoot a problem this thing coming
up makes it impossible to concentrate. I would
appreciate any help that anyone can give me.

 

My computer is 20101448[Edit Inv].

 

Thank you.

 

Jan Carlson, Gift Processing & Donor Services

University Advancement / WOU Foundation

Western Oregon University

The Cottage, Rm 208

345 N Monmouth Ave

Monmouth OR 97361

503-838-8725 (phone)
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carlsonj.png