Service Request Ticket - # 52247

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2013 08:02 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130279[Edit Inv] (opens in a new window) Bldg/Room HL 1st Floor
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DM606666 Location HL REF Station #12

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580

Wired NIC 00:80:64:B3:29:2E

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Lexie Widmer Nov 06, 2013 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Nov 06, 2013 09:46 AM 
Chris Mansayon called to close it.  He knows how
to take care of it.
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Lexie Widmer Nov 06, 2013 09:19 AM 
Sent an email to Janeanne with this information. 
The info desk couldn't identify the computer to
restart.
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Lori Burgeson Nov 06, 2013 08:05 AM 
Task reassigned to Service Request Desk.
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Lori Burgeson Nov 06, 2013 08:05 AM 
Let them know they have to restart the windows
session.  They cant do anything to the Wyse box. 
There is a red button in the lower right hand
corner - click the arrow and choose restart
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Lexie Widmer Nov 06, 2013 08:02 AM 
****This is an email****
VDI computer 20130279[Edit Inv] doesn't allow logins.  Gives
the error message in the attached photo. 

(first computer on library east side)

Thanks,

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janeanne.JPG