Service Request Ticket - # 52250

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2013 10:03 AM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080624[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A9XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, (UPGRADED Adobe Creative Suite Prem CS3 Mac License from P0065768) Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:1F:5B:3D:FE:0C

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Nov 08, 2013 02:26 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Nov 08, 2013 02:26 PM 
Was told by both Dyl and Jenn that Betty Orwick called to let me 
know that the computer is working like new now and that CS6 
doesn't crash at all now. Mission accomplished.
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Jared Petersen Nov 08, 2013 10:01 AM 
Left VM for status update
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Lori Burgeson Nov 08, 2013 06:55 AM 
Task reassigned to Jared Petersen.
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Lori Burgeson Nov 08, 2013 06:55 AM 
Jared, please contact Betty to follow up.
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Jared Petersen Nov 06, 2013 02:04 PM 
Installed the RAM and set her speakers up properly. She said that 
she would give us a call tomorrow to let us know if it worked.
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Jared Petersen Nov 06, 2013 01:14 PM 
Left VM
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Jared Petersen Nov 06, 2013 12:48 PM 
RAM is sitting on my desk.
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Jared Petersen Nov 06, 2013 12:48 PM 
Talked to Tricia. Betty is elgible for a GFA but PR was going to 
wait to see what the Mac Pro's were like. Apple has not started 
selling them yet, but base prices have been announced.

We scavenged 4GB of RAM from another older Mac Pro tower of 
the same year. I will install this in Betty's computer and we'll see 
if that improves her performance. Adobe recommends 8 GB of 
RAM for CS6 and Betty is currently using 6GB.
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Lexie Widmer Nov 06, 2013 10:03 AM 
She has Adobe Creative Suite 6 installed on the
her computer (previously had CS4) and it
constantly crashes. Just this morning, it's
crashed 6 times.

 She thinks that it has something to do with CS6
and a network connection (save to network).  If
she doesn't work with the program or save
something for even a couple minutes, she gets a
message that says the program has to close.  

She's been having this issue for awhile (since
last summer) and would really appreciate it if it
could be resolved.  She's done restarts and she's
pretty sure UCS had tried to reinstall as well.
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