Service Request Ticket - # 52251

Service Request Information

CONTACT Name Menear, Carla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2013 10:23 AM
Department Creative Arts Phone 88275
Location Email menearc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110871[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2G765V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; ***TRANSFERED FROM W#20081164 APRIL2013*** Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550; **TRANSFER Acrobat Pro 10 above to Dan Clark W#20101159 NOV2013(SR52251)**

Wired NIC 18:03:73:26:2F:C8

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Tricia Flaherty Nov 06, 2013 12:18 PM 
Dan's CPU W# is 20101159[Edit Inv] and monitor is W#20101199[Edit Inv]
I have updated inventory records of both cpus and
the T:Drive to reflect the license move.
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Laven Voth Nov 06, 2013 11:11 AM 
Task reassigned to Laven Voth.
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Laven Voth Nov 06, 2013 11:11 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Nov 06, 2013 11:11 AM 
Switched. Was in Terry, not todd.
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Lori Burgeson Nov 06, 2013 11:10 AM 
Task reassigned to Tricia Flaherty.
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Lori Burgeson Nov 06, 2013 11:10 AM 
Tricia - do you want to change the licensing on
your end, then we can take care of the software
transfer?
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Lexie Widmer Nov 06, 2013 10:26 AM 
Building: Todd Hall
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Lexie Widmer Nov 06, 2013 10:24 AM 
Priority changed from (3) Priority to (2) High Priority.
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Lexie Widmer Nov 06, 2013 10:24 AM 
They need it today or tomorrow.  He has an urgent
project.
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Lexie Widmer Nov 06, 2013 10:23 AM 
They have Adobe Acrobat Pro installed on an unused
computer (Room 109, 20110871[Edit Inv] and would like it
"switched" from this computer to the Director's
computer, Dan Clark (Room 106, 20101199)

The unused computer is in an open office.

Dan Clark, 88361

Anyone who is in the office - 88483, can help
facilitate.
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