Service Request Ticket

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Service Request Information

CONTACT	Name	Clark, Daniel	Date	Nov 06, 2013 02:01 PM
	Department	Center for Academic Innovation	Phone	88361
	Location		Email	clarkdan@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101159 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	55NVFQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NVFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, FileMaker Pro 11 from P0082550 moved to W#20100331 JAN2013 SR49240, TRANSFERED Acrobat Pro 10 WIN from P0081504 to DAN Clark W#20101159 NOV2013(SR52251) Adobe Dreamweaver CS6 from P0092391, Adobe Photoshop Elements v12 from P0092391
	Wired NIC	BC:30:5B:DA:92:F9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Nov 25, 2013 10:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Nov 25, 2013 10:10 AM	Talked to Tricia. He signed it on Friday. Good to go.	Add Attachment
Jared Petersen	Nov 25, 2013 09:50 AM	I gave him a call and he said that he stopped in Friday and signed it. Will have to talk to Tricia to confirm this.	Add Attachment
Jared Petersen	Nov 22, 2013 11:17 AM	Left VM	Add Attachment
Jared Petersen	Nov 20, 2013 11:23 AM	He was not in, but a coworker was aware of the situation and let me into his office. I installed the RAM without any issues and then installed both programs. Since he was not there, I was unable to get a signature for the invoice. I left a note explaining what I did and told him to give me a call when he gets back in so that I can get the invoice signed.	Add Attachment
Jared Petersen	Nov 20, 2013 10:29 AM	Task reassigned to Jared Petersen.	Add Attachment
Tricia Flaherty	Nov 20, 2013 10:11 AM	he was in a hurry to get this beofre the RMA and is wanting to get the Software installed ASAP	Add Attachment
Tricia Flaherty	Nov 20, 2013 10:10 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	Nov 20, 2013 10:09 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Nov 20, 2013 10:09 AM	RAM has arrived this morning and is on shelf near restrooms. Please install all the software Dan needs and the extra RAM.	Add Attachment
Tricia Flaherty	Nov 19, 2013 12:18 PM	RAM had to be RMA'd and replacement for bad RAM due to arrive 11-20 by end of day	Add Attachment
Jared Petersen	Nov 11, 2013 12:20 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Jared Petersen	Nov 11, 2013 12:20 PM	Tested it on my work computer. The RAM is definitely bad. I passed off both the good and bad sticks to Tricia and she's going to get a replacement.	Add Attachment
Jared Petersen	Nov 11, 2013 12:08 PM	Went over to try to install the RAM. The computer would not take one of the sticks (gave an error). Told Dan that it was likely faulty and that we might have to send it back. Also told him that I would wait to install the software since they will not run properly without it. Going to do some testing on the faulty stick of RAM and let Tricia know if it's bad.	Add Attachment
Jared Petersen	Nov 11, 2013 11:25 AM	Task reassigned to Jared Petersen.	Add Attachment
Lexie Widmer	Nov 11, 2013 10:52 AM	He is available anytime today except 2. Tomorrow, he is free most of the day.	Add Attachment
Adam Fyffe	Nov 11, 2013 10:14 AM	phone #88361 TH 106	Add Attachment
Adam Fyffe	Nov 11, 2013 10:14 AM	Left VM	Add Attachment
Tricia Flaherty	Nov 08, 2013 04:22 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Nov 08, 2013 04:22 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Nov 08, 2013 04:22 PM	Media has arrived and Version 12 of Photoshope Elements is now on T:\Adobe Elements Titles\Adobe Photoshop Elements\Photoshop Elements v12WIN_MAC RAM and invoice is on shelf by Restroom	Add Attachment
Tricia Flaherty	Nov 06, 2013 02:03 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Nov 06, 2013 02:03 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Nov 06, 2013 02:03 PM	we received v.11 media not 12 so we are waiting for the correct version of Photoshop Elements to arrive	Add Attachment
Tricia Flaherty	Nov 06, 2013 02:02 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Nov 06, 2013 02:01 PM	*WAITING FOR PHOTOSHOP ELEMENTS 12 MEDIA, suppose to arrive by Friday Nov8* The addt'l RAM will be on shelf near restroom with Invoice. The software can be found on T Drive at: T:\Adobe Dreamweaver\DreamweaverCS6 and T:\Adobe Elements Titles\Adobe Photoshop Elements\Photoshop Elements v12WIN_MAC	Add Attachment