Service Request Ticket - # 52263

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2013 03:16 PM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101414[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FHBZZDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2011 license from P0081051, Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:2A:14:1D:6D:6E


Wireless NIC 10:9A:DD:A6:3C:FA


Bluetooth NIC 44:2A:60:D7:F6:52

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 07, 2013 10:51 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 07, 2013 10:51 AM 
Installed on laptop.
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Craig Reno Nov 07, 2013 10:22 AM 
Left vm
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Tricia Flaherty Nov 07, 2013 09:33 AM 
****This is an email****
Hi Tricia,

Thanks for the help. Elayne let me know ScreenFlow
was installed on her machine yesterday. I'll be
here all day today and tomorrow if someone is
available to install on the MacBook.

Brian

-----

Brian Sly-Haley

Professional Programs Manager

Division of Extended Programs

Western Oregon University

345 N Monmouth Ave, Monmouth OR 97361

P: 503-838-8918  |  F: 503-838-8473  | E:
slyhaleyb@wou.edu
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Craig Reno Nov 07, 2013 08:36 AM 
Brian Sly-Haley has the laptop, located in Terry House. 88918
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Craig Reno Nov 06, 2013 03:53 PM 
Task reassigned to Craig Reno.
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Craig Reno Nov 06, 2013 03:53 PM 
Installed on Elaynes iMac. Laptop is being used by someone in Terry 
house, and they have left for the day.
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Tricia Flaherty Nov 06, 2013 03:16 PM 
T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow4
install on Elayne's iMac (W#20101414) and on DEP
Macbook Dept. Laptop(W#20100331)
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