Service Request Ticket - # 52266

Service Request Information

CONTACT Name LeMaster, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2013 10:24 AM
Department Natural Science Division Phone 88136
Location Email lemastm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121259[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 18FQHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18FQHX1 Location Going to PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, transfer from W#20081163: Adobe Acrobat Pro v6.0 Win license from P0045304, SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 UPGRADED to SigmaPlot 12.5 VISA2013003767 OCT2013; OfficeOne Shape Locker v.23 (PowerPoint add-on) single user VISA2017006710 SEPT2017;

Wired NIC B8:CA:3A:8E:4A:F7


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Nov 11, 2013 11:18 AM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Nov 11, 2013 11:18 AM
Software will be handed off to Tricia.
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Jared Petersen Nov 11, 2013 11:17 AM
Updated inventory on WOU# 20121111[Edit Inv]
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Jared Petersen Nov 11, 2013 11:14 AM
Installed it on his lab machine.
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Jared Petersen Nov 11, 2013 10:47 AM
****This is an outgoing email****
Jared,
 
DFSC 116 (next to my office); I have propped open the door...
 
Cheers,

Mike
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Jared Petersen Nov 11, 2013 10:46 AM
****This is an outgoing email****
Mike,

Which lab? What's the room number? I'll try to stop by today as 
soon as I can.

Thanks,

Jared Petersen
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Jared Petersen Nov 11, 2013 10:46 AM
****This is an incoming email****
Jared,
 
   The computer is WOU# 20121111[Edit Inv]... The laboratory is available 
all day every day (no classes)... I can prop the door open 
whenever you are able to schedule time...
 
Cheers,

Mike
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Jared Petersen Nov 11, 2013 09:58 AM
****This is an outgoing email****
Mike,

Sure, no problem! What is the WOU # of the computer you would 
like it to be installed on and where is it located? Also, when 
would be a good time for me to install it?

Thanks,

Jared
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Jared Petersen Nov 11, 2013 09:57 AM
****This is an incoming email****
Jared,
 
    That would be great - the laboratory space my space and the 
computer is designated as a laboratory computer to be used for 
my individual research so it would be great if a copy of the 
program could be placed on that machine as well... let me know 
when you are available and I can get you access to the room / 
computer...
 
Cheers,
 
Mike
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Jared Petersen Nov 08, 2013 02:27 PM
In the mean time, the installation CD is on my desk.
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Jared Petersen Nov 08, 2013 02:26 PM
Status changed from (2) Scheduled to (1) Pending
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Jared Petersen Nov 08, 2013 02:23 PM
Turned in the signed invoice as well.
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Jared Petersen Nov 08, 2013 02:22 PM
****This is an outgoing email****
Mike,

I just got done talking with Tricia Flaherty about your desire to 
install SigmaPlot 12.5 on another computer.

The license agreement states that you can install it on one other 
computer as long as you are the only one that uses the 
computer. So if that lab station is only used by you, that would 
be fine. If that's the case with the computer that you would like 
to have the software installed on, then I would be happy to do 
that for you.

Thanks,

Jared Petersen
WOU UCS Student Computer Technician
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Jared Petersen Nov 08, 2013 02:22 PM
Installed the new SigmaPlot software and gave Mike all of the 
documentation. He had a question about installing it on a lab 
station as well so I told him that I would talk to Tricia about it.
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Jared Petersen Nov 08, 2013 11:35 AM
Status changed from (1) Pending to (2) Scheduled
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Jared Petersen Nov 08, 2013 11:35 AM
Scheduled with him to install it around 1:30 to 2:00 PM today.
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Jared Petersen Nov 08, 2013 11:34 AM
Grabbed software box and invoice off the shelf.
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Jared Petersen Nov 08, 2013 11:28 AM
Task reassigned to Jared Petersen.
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Tricia Flaherty Nov 07, 2013 10:24 AM
This will be on the the shelf by restroom with
Software Document Box and invoice
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