Service Request Ticket

Service Request Information

CONTACT	Name	Holmes, Heather	Date	Nov 07, 2013 12:27 PM
	Department	College of Education	Phone	88731
	Location		Email	holmesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130373 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	HVPSBY1	Description	Dell OptiPlex 9020 Mini Tower 3.4GHz Turbo, 8MB
	Serial No.	HVPSBY1	Location	Project Coord. PEPNet West GRANT, Heather Holmes
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092010; TRANSFER from 20100617: Avid-Pinnacle Studio Ultimate Collection 14 from VISA2010001842, 80/20 share:Adobe Acrobat PRo v9 and Photoshop Ext CS5 from P0076844
	Wired NIC	B8:CA:3A:B5:19:8F

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 02, 2014 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Nov 08, 2013 11:55 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Nov 08, 2013 11:55 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 07, 2013 01:02 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 07, 2013 01:02 PM	Here is all the different software from T:drive that Heather would like to transfer to this new computer: T:\Pinnacle\PinnacleStudioUltimateCollv14 T:\Adobe Acrobat\Acrobat 9 Pro T:\Adobe Photoshop\PhotoshopExtendedCS5WIN	Add Attachment
Sarah Pettigrew	Nov 07, 2013 12:27 PM	NEW EQUIP SETUP: A Dell computer needs to be setup and delivered to Heather Holmes in ED 230. The WOU # is 20130373. The equipment is located on the shelves across from the restroom in ITC 009.	Add Attachment