Service Request Ticket - # 52270

Service Request Information

CONTACT Name Holmes, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2013 12:42 PM
Department College of Education Phone 88731
Location Email holmesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130377[Edit Inv] (opens in a new window) Bldg/Room SSC 123
Service Tag 8L1ZRY1 Description Dell XPS14 i7-3537U Processor, 8GB DDR3 1600MHz
Serial No. 8L1ZRY1 Location Project Coord. PEPNet West GRANT, Heather Holmes

CPU Intel Core i7-3537U(2.0GHz, 4M, to 3.1GHz turbo)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro 2013 from P0092010 ***TRANSFER FROM W#20100258***Pinnacle Studio HD Ultimate Coll. from VISA2010001842, UPGRADED AND TRANSFERRED TO W#20160890 Camtasia Studio v7/Snagit v10 bundle from VISA2010001843 DO NOT REINSTALL, Adobe Acrobat PRO v9 Win License from P0076844, Adobe Photoshop Extended CS5 Win from P0076844

Wired NIC F0:1F:AF:3C:1B:C3


Wireless NIC B4:B6:76:CD:5A:2D


Bluetooth NIC B4:B6:76:CD:5A:31


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Lori Burgeson Feb 21, 2014 08:30 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 21, 2014 08:30 AM
Heather stopped by and picked up her laptop this 
morning
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Megan Thibeault Feb 20, 2014 01:14 PM
installed. doing windows updates now
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Tricia Flaherty Feb 20, 2014 10:32 AM
sorry Megan I forgot Camatasia apparently it was
listed on older laptop she has: Camtasia Studio
v7/Snagit v10 bundle from VISA2010001843,
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Megan Thibeault Feb 11, 2014 12:37 PM
called and left vm
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Bryan Plasker Feb 03, 2014 01:42 PM
She will be gone for the rest of the day 2/3/14,
but will be in her office on the morning of
2/4/14. She would like to be contacted to set up a
drop off time so she can use her new equipment. 
Extension: 88462
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Public
Katie Halvorson Jan 22, 2014 10:47 AM
She called to say she is available 12-2 today and
10-2 tomorrow.
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Megan Thibeault Jan 06, 2014 09:06 AM
****This is an email****
Good Morning Heather,

I have your new laptop ready for you. Please let
me know when would be a good time for me to bring
it by.

Thanks,
Megan
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Megan Thibeault Dec 30, 2013 09:09 AM
Task reassigned to Megan Eichler.
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Megan Thibeault Dec 30, 2013 09:09 AM
finally imaged, struggled with getting one of our
images on the laptop due to the solid state drive.
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Dale Goodell Nov 08, 2013 11:55 AM
Task reassigned to Dale Goodell.
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Dale Goodell Nov 08, 2013 11:55 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Nov 07, 2013 01:03 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Nov 07, 2013 01:03 PM
Here is all the different software from T:drive
that Heather would like to transfer to this new
computer:
T:\Pinnacle\PinnacleStudioUltimateCollv14
T:\Adobe Acrobat\Acrobat 9 Pro
T:\Adobe Photoshop\PhotoshopExtendedCS5WIN
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Sarah Pettigrew Nov 07, 2013 12:42 PM
NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to 
Heather Holmes in ED 230. The WOU # is 20130377[Edit Inv]. The laptop is 
on the shelves across from the restroom in ITC 009.
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