Service Request Ticket - # 52273

Service Request Information

CONTACT Name Bledsoe, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2013 08:54 AM
Department Natural Science Division Phone 88036
Location Email bledsoek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101472[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 450VJQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 450VJQ1 Location PDR 2023 Giveaway

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:35:64

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 08, 2013 02:29 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 08, 2013 02:29 PM 
Ran malwarebytes, deleted suspicious programs, updated java. 
Asked her to call back if the problem continues.
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Craig Reno Nov 08, 2013 11:02 AM 
Task reassigned to Craig Reno.
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Jennifer McCarroll Nov 08, 2013 08:54 AM 
****This is an email****
I've been getting a popup warning message on my
computer telling me that various things need
updating, something different every time it pops
up. I looks suspicious, so I've been closing it.


She is available today from 2p-3p
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