Service Request Ticket - # 52274

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2013 09:06 AM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091328[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53H0KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0074819, Adobe Acrobat Pro XI(v.11) from P0093895

Wired NIC B8:AC:6F:83:F4:DD


TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public

Entered by Date Memo
Ron Swartzendruber Mar 12, 2014 04:07 PM
Status changed from (1) Pending to (5) Completed
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Ron Swartzendruber Mar 12, 2014 04:07 PM
Forgot to update this.  Back in February, I
figured out how to suppress the error message from
this and the other apps where it was appearing. As
there was no actual effect on the system other
than the error messages messing up the page, I'm
closing this. 
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Ron Swartzendruber Nov 20, 2013 05:02 PM
Last week I fixed the problem, though I'm not sure
if it's permanent.  Contacted Kathy about another
matter today, and asked her if she was still
seeing the message in SDSS; she said it was
showing up as recently as this morning, but she
does not see it now.

Not closing this until I make sure it's really done.
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Ron Swartzendruber Nov 14, 2013 03:20 PM
This "Node No longer exists" message is happening
in several PHP apps when going through the load
balancer.  Going direct to any of the individual
servers makes the message disappear.  Sessions are
stored in a shared directory and we've never had
this problem before.  Looking into it.
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Jared Petersen Nov 08, 2013 03:57 PM
Task reassigned to Ron Swartzendruber.
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Jared Petersen Nov 08, 2013 02:59 PM
Richard recommended that I talk to Ron or Michael. Neither are 
here right now, so we'll have to follow up on Monday.

Based on the error and my experience with PHP, it looks like it 
had an error when trying to make a cookie because it could not 
find a file specified at the location specified in the code.
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Katie Halvorson Nov 08, 2013 12:08 PM
Task reassigned to UCS Tech.
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Jennifer McCarroll Nov 08, 2013 10:22 AM
She has tried both IE and Firefox
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Jennifer McCarroll Nov 08, 2013 10:21 AM
This is the error message

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SDSS Error.docx
Lori Burgeson Nov 08, 2013 10:17 AM
Task reassigned to Service Request Desk.
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Lori Burgeson Nov 08, 2013 10:17 AM
Please attach the error message from the email
into this service request
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Jennifer McCarroll Nov 08, 2013 09:06 AM
****This is an email****
This is the message I receive when I enter the
Secure Document Sharing Site.  I am able to
enter/edit/delete information, but I¿m not sure
why I¿m getting an error message. (pictures in email)

Error message is a repeating message stating that
a node no longer exists and lists multiple
documents. It is popping up on the top of the web
page.  

She has tried updating her Firefox.

She is available Friday afternoon and all day Monday.
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