Service Request Ticket - # 52291

Service Request Information

CONTACT Name Fordham, Kayla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2013 04:53 PM
Department Human Resources Phone 88490
Location Email fordhamk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110925[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25015V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, Transferred license to W#20101458 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 then TRANSFERED to W#20101458 FEB2015; Asure ID v7 P0087232(swapped S# please read txt file notes);

Wired NIC 18:03:73:23:56:4C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Nov 13, 2013 10:50 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Nov 12, 2013 02:11 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Nov 12, 2013 02:11 PM 
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Nov 12, 2013 10:27 AM 
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Nov 12, 2013 10:27 AM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and 
delivered to Kayla Fordham in AD 206. 
The WOU # of the new computer is 20110925[Edit Inv] and the new monitor is 
20111042[Edit Inv]. 
The WOU # of the old computer is 20090391[Edit Inv] and the old monitor is 20090977[Edit Inv]. 
The equipment is located on the GFA shelf in the hallway.
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Dale Goodell Nov 12, 2013 08:13 AM 
Task reassigned to Tricia Flaherty.
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Dale Goodell Nov 12, 2013 08:13 AM 
Tricia:
Is this machine eligible for GFA replacement?
WOU #: 20090931[Edit Inv]
Thanks,
-Dale
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Katie Halvorson Nov 11, 2013 04:53 PM 
****This is an email****
Hi there,

We have a computer over here in room admin 206C
that Dale Goodell said is eligible to be upgraded
to Windows 7. At the time we passed because we
didn't think we would be using that computer but
it turns out our .25 FTE employees will be using
it afterall. Is it possible to have that computer
be upgraded? The computer number is 20090931[Edit Inv].

Thank you so much!
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