Service Request Ticket - # 52307

Service Request Ticket - # 52307

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Service Request Information

CONTACT	Name	Nerz, Andrew	Date	Nov 12, 2013 05:09 PM
	Department	Natural Science Division	Phone	89709
	Location		Email	nerza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091278 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5371KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819, MathType 6.9 WIN from VISA2012003425
	Wired NIC	B8:AC:6F:83:F0:71

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Nov 20, 2013 02:16 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jared Petersen	Nov 20, 2013 02:16 PM	Installed the program.	Add Attachment
Jared Petersen	Nov 20, 2013 01:20 PM	**This is an incoming email** Sounds good, thanks! - Andrew	Add Attachment
Jared Petersen	Nov 20, 2013 11:26 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Nov 20, 2013 11:26 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jared Petersen	Nov 20, 2013 11:26 AM	**This is an outgoing email** Hey Andrew, I will meet with you at 2:00 PM today to install the program for you. It doesn't take very long, so it shouldn't eat up much of your time. Thanks, Jared Petersen UCS Student Computer Technician	Add Attachment
Jared Petersen	Nov 20, 2013 11:24 AM	**This is an incoming email** Hey Jared, I'm in my office today from 2 - 3:50, does that window work at all for you? - Andrew	Add Attachment
Jared Petersen	Nov 19, 2013 04:18 PM	**This is an outgoing email** Andrew Nerz, We've received your service request regarding installing MathType 6.9 on your computer (SR# 52307). When would be a good time for one of us to come over and help you with that? Thank you, Jared Petersen UCS Student Computer Technician	Add Attachment
Dyl Karbia	Nov 18, 2013 08:44 AM	Left VM	Add Attachment
Dyl Karbia	Nov 15, 2013 08:42 AM	Left VM	Add Attachment
Dyl Karbia	Nov 13, 2013 08:31 AM	Left VM	Add Attachment
Tricia Flaherty	Nov 12, 2013 05:09 PM	Installer and license info can be found at T:\DesignScience_MathType\MathTypev6.9ACAD_WIN	Add Attachment