Service Request Ticket

Service Request Information

CONTACT	Name	Schoenfeld, William	Date	Nov 13, 2013 08:30 AM
	Department	Natural Science/ Earth and Physical Science	Phone	88165
	Location		Email	schoenfeldw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091470 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240BJ5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0075359
	Wired NIC	34:15:9E:1E:AC:AA
	Wireless NIC	D8:30:62:58:72:CE
	Bluetooth NIC	7C:6D:62:A2:93:24

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 13, 2013 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 13, 2013 09:17 AM	Check the professor office and he tried logging into his MAC machine but it wont allow him. I check the network cables making sure everything is properly connected. Restarted his computer and it work just fine.	Add Attachment
Adam Fyffe	Nov 13, 2013 08:35 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lexie Widmer	Nov 13, 2013 08:31 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lexie Widmer	Nov 13, 2013 08:31 AM	He is here till 9, and after 10.	Add Attachment
Lexie Widmer	Nov 13, 2013 08:30 AM	He came in to day, noticed his computer was logged out, tried to sign in, but it's just looping him back to the login screen. The network cable is connected. He tried restarting twice. Usually, he puts his computer to sleep and gets back on the next day.	Add Attachment