Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	Nov 13, 2013 08:38 AM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130385 (opens in a new window)	Bldg/Room	WEL 115
	Service Tag		Description	Xerox Phaser 3320/DNI printer
	Serial No.	LA2580185	Location	Admissions Office, replacing 'Rose'
	Model	3320/DNI	Hostname	rose.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 300sheet(s) Capacity / Legal (8.5 in x 14 in, USB Type B, RJ-45, Wireless / 128MB Installed RAM / 384MB Maximum RAM / 1 Year Warranty, up to 37 ppm and a first-page-out time as fast as 6.5 seconds, duplexing, 80,000 page duty cycle IP:140.211.64.4	Ink/Toner Refill
	Wired NIC	9C:93:4E:21:34:09

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 13, 2013 10:24 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 13, 2013 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 13, 2013 10:24 AM	For some reason the ip settings were changed and the printer was pulling a 169 address although DHCP was selected. Set the ip statically to what it is supposed to be then back to DHCP. Test prints were successful and the config page showed the correct address with dhcp turned on.	Add Attachment
Adam Fyffe	Nov 13, 2013 08:52 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Nov 13, 2013 08:40 AM	*same	Add Attachment
Lexie Widmer	Nov 13, 2013 08:38 AM	When they try to print to it they get the message "Port is not connected." They power-cycled it, but that didn't help. Print processes are really lagging in general. Printer name: Rose, 20130385, APSC 408 in the back. Computer: 20110910, came location	Add Attachment