Service Request Ticket - # 52318

Service Request Information

CONTACT Name Daniel, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2013 10:35 AM
Department Humanities Division Phone 88378
Location Email daniels@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090911[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. QP0161RA5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2008 from P0074772

Wired NIC 34:15:9E:29:02:B0


Wireless NIC D8:30:62:4B:F0:37


Bluetooth NIC 7C:6D:62:95:4E:80

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 13, 2013 10:57 AM 
Task reassigned to Laven Voth.
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Laven Voth Nov 13, 2013 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Nov 13, 2013 10:57 AM 
Re-pinned the items to the task bar, and then made 
sure that her documents were not lost.
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Lexie Widmer Nov 13, 2013 10:35 AM 
She is available today till 11 and this afternoon
2-3.  

Susan left her computer on overnight, and came
back this morning to find her computer shut off. 
(related to power outage?)  Her mac is now missing
certain important icons, like web browsers.  She
doesn't know how to bring them back and can't use
the computer.
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