Service Request Ticket - # 52320

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2013 11:30 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110108[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34KKZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:95:36

TECHS Submitted by Bryan Plasker Contact bplasker08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

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Entered by Date Memo
Jared Petersen Nov 13, 2013 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Nov 13, 2013 12:07 PM 
The snap on the ethernet cable was broken, so I got a new 10' 
ethernet from the server room (Lori retrieved it for me) and then 
passed it along to the lab technician since someone was using the 
computer when I came back.
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Jared Petersen Nov 13, 2013 11:49 AM 
Task reassigned to Jared Petersen.
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Bryan Plasker Nov 13, 2013 11:30 AM 
Computer 20110108[Edit Inv] in APSC Lab 101
This computer will not allow anyone to log in.
After username and password are entered the
computer reads "There are currently no log on
servers available to service the log on request."
Multiple people have tried to log on and all have
the same result. The computer has also been
restarted.
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